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AI Native, Client Success Manager
Serve as a trusted advisor to help clients achieve measurable success with platform
Tulsa, Oklahoma, United States
Senior
2 weeks ago
ConsumerAffairs
A platform offering consumer news, reviews, and resources to help customers make informed decisions about products and services.
1 Similar Job at ConsumerAffairs
Client Success Manager
At ConsumerAffairs, we believe strong partnerships drive big results. We're searching for an experienced Client Success Manager to join our Reputation Management Team and play a key role in helping our partners achieve their goals, grow their businesses, and see measurable success through our platform.
As the face of ConsumerAffairs to your clients, you'll serve as a trusted advisor, advocate, and strategic thinker—building strong relationships and ensuring our clients receive consistent value at every stage of the journey.
What You'll Do:
- Drive client outcomes by understanding their success criteria, business drivers, and long-term goals
- Build and maintain strong relationships with key client stakeholders
- Facilitate smooth onboarding for new clients to set a solid foundation for adoption
- Proactively monitor client health, identify risks, and implement strategies to mitigate churn
- Develop strategic plans tailored to clients' unique business needs
- Analyze client data to identify insights, increase engagement, and boost product utilization
- Lead compelling demos of ConsumerAffairs features for current and prospective partners
- Conduct regular check-ins to ensure continued success and alignment
- Recommend process improvements for scalable, high-impact engagement
- Swiftly resolve ad-hoc client needs and ensure a seamless experience
- Identify opportunities to expand partnerships and grow accounts
- Collaborate cross-functionally with sales, engineering, and senior leadership
- Maintain accurate data and reporting to support operational excellence
About ConsumerAffairs
A platform offering consumer news, reviews, and resources to help customers make informed decisions about products and services.