Account Manager

Account Manager

ConnectWise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners product service offering and utilization.

Essential Duties and Responsibilities:

• Provides support to the partners with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach
• Maintains regular contact with several contacts at each Partner, learning more about Partner's objectives, struggles and growth projections to increase product breadth
• Meets pre-determined sales objectives based on quota attainment and business activity
• Works in collaboration with departments to answer partners questions and resolve partner issues in a timely manner
• Identifies sales qualified opportunities to build expansion pipeline for the Sales teams
• Conducts quarterly business reviews with partners to learn more about partner's objectives, struggles, and growth projections to increase product breadth and partner satisfaction
• Proactively manages renewal notifications and works to ensure partners continue to renew agreements
• Uses forecast methodology to accurately manage existing pipeline
• Ensures NPS/CSAT satisfaction results

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
• Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
• Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
• Ability to effectively manage time and appropriately prioritize workload
• Organized, detail oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRM's

Educational/Vocational/Previous Experience Recommendations:

• Bachelor's degree required in related field or equivalent business experience
• 3+ years of relevant experience
• Preferred: Experience with quota, account management, and technical capacities

Working Conditions:

• Remote/Hybrid/Onsite depending on location
• 0-10% travel may be required