Help Desk/desktop Support Analyst - Remote Eligible

Infrastructure Support Engineer

We are looking for an Infrastructure Support Engineer to provide comprehensive technical support within a dynamic banking environment in Stamford, Connecticut. This role is crucial in ensuring a stable and secure computing infrastructure for bank staff, including end-user devices and collaboration platforms. The ideal candidate will execute operational tasks, resolve technical issues, and contribute to maintaining compliance with regulatory standards.

Responsibilities:

• Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings.
• Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally.
• Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools.
• Assist users with printing, scanning, secure remote access, and connectivity to internal systems.
• Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles.
• Handle password resets, account unlocks, and multi-factor authentication troubleshooting.
• Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards.
• Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues.
• Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation.
• Ensure adherence to security policies, promptly escalating any suspected incidents or violations.

Requirements:

• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent relevant experience.
• Minimum of 5 years of experience in technical or IT support, preferably in enterprise or regulated environments.
• Proficiency in supporting Windows desktop and laptop systems.
• Hands-on experience with Active Directory for managing user and group accounts.
• Strong troubleshooting skills for Microsoft Office applications and Outlook.
• Knowledge of IT ticketing systems and asset tracking tools.
• Familiarity with endpoint security and compliance standards.
• Ability to support remote users and resolve network connectivity issues.