Help Desk Analyst I

Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Mystic, Connecticut. In this role, you will provide crucial technical support to staff and assist with troubleshooting hardware, software, and network issues. As a contract position, the assignment will last a minimum of one month, with the possibility of extension.

Responsibilities:

• Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems.
• Prioritize and manage service desk tickets to ensure prompt resolution of technical problems.
• Assist in maintaining and repairing district-wide computer hardware, networks, and software systems to ensure functionality.
• Support end-users with Google Suite for Education and other educational technologies.
• Troubleshoot and resolve issues on macOS and Windows operating systems effectively.
• Collaborate with less experienced technical staff to provide guidance and solutions to complex problems.
• Coordinate inventory tracking and maintenance for IT equipment across the district.
• Escalate unresolved issues to supervisors or higher-level technical staff for advanced support.
• Travel between assigned school locations as needed to address technical issues on-site.
• Deliver exceptional customer service and maintain positive relationships with building administration and staff.

Requirements:

• Minimum of 3-5 years of experience in Help Desk or Level 2 Computer Technician roles.
• Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems.
• Familiarity with Active Directory and Microsoft Windows 10.
• Experience managing service desk tickets and providing effective technical solutions.
• Knowledge of modern data networks and industry-level support practices.
• Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent.
• Strong understanding of Google Suite for Education and other educational technologies.
• Ability to travel locally between school sites as needed, with access to reliable transportation.