Diagnostic Customer Coordinator

Diagnostic Customer Coordinator

This is an excellent opportunity to work alongside a nationally recognized team of professionals in the Radiology group at Danbury Hospital. Previous healthcare experience, preferably in customer service, and a strong ability to work with computer systems such as PACS and EMR are required. This is a union role with pay starting at $17/hour plus shift differentials.

Purpose: Primarily serves as a liaison between radiology professionals and customers to include community physicians, internal physicians, service departments, and offsite facilities. Expedites communication to improve customer service for Danbury Hospital, Danbury Diagnostic Imaging, Ridgefield Diagnostic Imaging, and Danbury Medical Arts Center. Ensures procedures are scheduled safely for more complex radiology studies. Position is expected to cross-train into minimum of two coverage areas.

Responsibilities:

• Serves as a primary point of contact between radiologists and community physicians, coordinates consult when needed, and communicates all follow-up on studies and responding to patient care issues.
• Utilizes Cerner system and PACS to obtain and upload prior films/studies and reports as requested by radiologists.
• Performs all tasks as it relates to coordinating and scheduling special procedures and interventional procedures such as kyphoplasty, paracentesis, thoracentesis, biopsies, central line placement, port placements, Y-90 radiation treatment, etc.
• Coordinates with nursing and anesthesia department for all cardiac MRIs, pacemaker patients, steroid preps, Nuclear Medicine studies, and procedures requiring anesthesia.
• Answers phone calls, takes detailed messages to ensure accurate and timely response.
• Advises the patient, physician, or staff of proper test or procedure preparation requirements, accurate date/time of scheduled appointment, and correct arrival time for registration.
• Performs accurate search/selection of patient within the hospital system to maintain the integrity of the EMR and to ensure accuracy of patient identification.
• Performs pre-registration function in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
• Responsible for all follow-up with patients, offices, and co-workers for scripts, authorizations, and paperwork.
• Ensures timely processing of STAT readings by the radiologist by contacting referring physicians for preliminary reports.
• Burn imaging discs for the OR, cardiology, and patients when requested.
• PACS monitoring of reports to be read and prior imaging pending.
• Maintain and model Nuvance Health Values.
• Demonstrates regular, reliable, and predictable attendance.
• Performs other duties as required.

Education: HS GRAD/EQUIVALENT

Other Information: Minimum Knowledge, Skills, and Abilities Requirements: Customer service and organizational skills. Must be familiar with picture archiving communication system (PACS) and electronic medical records (EMR). Education and Experience Requirements: HS Graduate or Equivalent. Data entry, Microsoft Word, Excel, and Outlook.

Working Conditions:

• Manual: Significant manual skills/motor coordination & finger dexterity.
• Occupational: Little or no potential for occupational risk.
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force.
• Physical Environment: Generally pleasant working conditions.

Company: Danbury Hospital

Org Unit: 202

Department: Radiology Support Service

Exempt: No

Salary Range: $16.50 - $30.44 Hourly

We are an equal opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State, or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only).