Desktop Support Technician

Desktop Support Technician

Location: On-site – New London, CT

Employment Type: Contract (potential for extension or hire)

Schedule: Monday–Friday, standard business hours

Position Summary: We're seeking a Desktop Support Technician with strong hands-on experience to support a large, multi-site hospital organization in New London, CT. This role is part of a broader IT support team responsible for maintaining the reliability and performance of technology systems used by clinical and administrative staff across a high-volume healthcare environment.

Key Responsibilities

End-User Support in a Healthcare Setting:

• Provide in-person technical support to hospital staff, including physicians, nurses, and administrative teams
• Respond to walk-up, phone, and ticket-based support requests with urgency and professionalism
• Deliver high-touch support for clinical workflows and time-sensitive issues in patient care areas

Hardware Support & Troubleshooting:

• Diagnose and repair desktops, laptops, thin clients, monitors, and printers
• Support specialized medical peripherals and devices used in clinical operations
• Perform hardware replacements and upgrades as needed

Software & Application Support:

• Install, configure, and troubleshoot Windows 10/11 and enterprise applications
• Support Microsoft Office Suite, Citrix environments, and healthcare applications such as Epic
• Resolve issues related to VPN, antivirus, remote access, and secure data handling

Imaging, Deployment & Lifecycle Management:

• Use SCCM or similar tools to image and deploy systems across hospital departments
• Configure devices to meet organizational standards and clinical requirements
• Participate in large-scale hardware refreshes and technology rollouts

Account & Access Management:

• Manage user accounts in Active Directory, including password resets and access provisioning
• Ensure compliance with HIPAA and hospital IT security protocols

Documentation & Inventory Control:

• Maintain detailed records of support activities in ticketing systems (e.g., ServiceNow)
• Track and update asset inventory, including device assignments and locations
• Document troubleshooting steps and contribute to internal knowledge base

Collaboration & Escalation:

• Work closely with infrastructure, networking, and application teams to resolve escalated issues
• Participate in IT team meetings and contribute to process improvement initiatives
• Support cross-functional projects and technology upgrades across the hospital

Pay and Benefits: The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in New London, CT.

Application Deadline: This position is anticipated to close on Sep 30, 2025.

About TEKsystems: We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.