Customer Support Specialist

Customer Support Specialist

Join a leading manufacturing company as a Customer Support Specialist supporting the tooling sales department. In this role, you'll manage orders, process returns, and provide product support across multiple departments, ensuring accuracy, efficiency, and excellent customer communication.

Responsibilities:

• Process customer orders, returns, and credits in SAP or similar ERP systems
• Provide phone and email support for order tracking, quotations, and technical inquiries
• Collaborate with inside sales, engineering, and production teams to resolve issues
• Review purchase orders for accuracy and confirm specifications
• Maintain organized records and deliver high-quality customer service in a fast-paced environment

Requirements:

• 2+ years of customer service or technical sales experience (manufacturing or industrial preferred)
• Proficiency in SAP or similar business management software
• Strong understanding of order processing, returns, and credit procedures
• Ability to read and interpret technical drawings and communicate with engineers
• Excellent written and verbal communication skills
• High attention to detail and ability to manage multiple priorities

Benefits:

• Weekly pay through direct deposit
• Medical, dental, and vision insurance options
• Paid holidays and referral bonuses
• Long-term and temp-to-hire opportunities
• Stable, full-time schedules across multiple shifts
• Supportive onboarding and career guidance from your recruiting team

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.