Customer Support Representative - Bilingual

Customer Support Representative - Bilingual (English/Spanish)

Pay Rate: $20–$22 per hour

Type: Full-time, Temp-to-perm position

Location: Portland, CT 06480

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Summary

The Customer Support Representative talks with customers by phone or in person for delivery of oil, discontinuance of deliveries or change in service. Schedules tune-ups and incoming service requests. Prepares change of address records, and issues work orders to the oil and service departments. Preform account maintenance, billing and negotiate pricing for yearly renewals and retain accounts that may be looking to terminate.

Essential Duties And Responsibilities

Provide high-quality customer service by responding to inquiries courteously and professionally.

Resolve conflicts and negotiate mutually agreeable solutions.

Escalate complex issues to the appropriate department when necessary.

Document all relevant customer interactions accurately.

Promote customer communication, satisfaction, and retention.

Explain service contracts, billing terms, and account information clearly.

Perform general administrative and clerical duties.

Maintain accurate and up-to-date client records.

Participate in special projects as assigned.

Perform other duties as assigned by the Customer Care Manager.

Qualifications

Prior customer service and/or call center experience required.

Excellent verbal, written, and phone communication skills.

Strong computer proficiency (data entry, CRM systems, email, etc.).

Ability to work independently with minimal supervision.

Strong attention to detail and effective problem-solving skills.

Ability to remain calm and tactful under pressure or in difficult situations.

Capable of multi-tasking in a fast-paced environment.

Effective negotiation skills.

Flexibility to work varied hours based on business needs.

High school diploma or equivalent required.

2–4 years of college or equivalent business experience preferred.

Positive, team-oriented "can-do" attitude with a strong desire to help others.

Analytical thinker with the ability to evaluate alternatives and make sound decisions.

Rule-following mindset with a strong sense of integrity and professionalism.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Kelly complies with the requirements of California's state and local Fair Chance laws.