Customer Support Representative

Customer Support Representative I

We are seeking a compassionate and detail-oriented Customer Support Representative I to join our customer service team in Avon, CT. This role is focused on providing support to Medicare participants, primarily individuals aged 65 and older. The ideal candidate will have prior customer service experience, excellent communication skills, and the ability to navigate sensitive healthcare-related issues with empathy and professionalism.

Key Responsibilities:

• Serve as the primary point of contact for Medicare members, providers, pharmacies, and other insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.
• Collaborate with internal teams to research and resolve complex cases.
• Follow up consistently to ensure issues are fully resolved.
• Maintain compliance with industry regulations and complete all required training.

Qualifications:

• Previous experience in customer service, ideally in a healthcare or insurance environment.
• Knowledge of Medicare, Medicare Part D, and general insurance terminology.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to multi-task, stay focused, and pay close attention to detail.
• Proficient in Microsoft Outlook, Word, and Excel.
• Comfortable navigating internal databases and web-based platforms.
• Demonstrated patience, empathy, and professionalism.

Additional Details:

Compliance Training: Required due to the nature of the business.

Paid Lunch Benefit: Optional food delivery service provided through DineIn Connecticut. The company covers up to $20.00 per meal.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus, and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.