Customer Service Representative 2

Customer Service Representative

Attention Customer Service Reps - HEALTHCARE - Danbury Hospital is seeking a strong healthcare professional (preferably) with at least three years experience to schedule, register and greet patients in our Radiology Department. This is a full time 40 hour position. Mon - Fri between 7:30am-6:00pm, occasional Saturday and evening to cover PTO. Competitive pay, perks and benefits. Come talk to us about careers well cared for.

Summary: Customer Service Representative schedules, registers and receives patients according to established policies and procedures, in a professional and courteous manner.

Responsibilities:

• Schedules radiological exams in Soarian scheduling system according to established policies and procedures.
• Registers patients in Invision, obtaining accurate demographic and financial information.
• Verifies insurance benefits, scripts, pre-certification and authorization for services as necessary.
• Performs reception and patient check-in functions, according to established policies and procedures.
• Ensures work area is clean and well stocked, and office equipment is functioning properly.
• Projects a positive and professional image exceeding Danbury Hospital behavioral competencies and department standards.
• Adheres to Department standards for Service Excellence.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

Education: HS GRAD/EQUIVALENT

Other Information: Required: Alpha/numeric data entry required. Knowledge of computer systems. Minimum Experience: three years Desired: Invision, Cerner, Soarian, Document Imaging, PACS and Stentor systems. Knowledge of radiology exams, insurance.

Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Generally pleasant working conditions

Company: WCHN Affiliates Org Unit: 618 Department: DDI Exempt: No Salary Range: $18.13 - $34.50 Hourly

We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only).