Customer Service Representative

Customer Service Representative– Marine Products

Set sail on your next career adventure! Do you love boats, the water, and helping people find exactly what they need for their next adventure? We're looking for a friendly, knowledgeable, and proactive Customer Service Representative to join our team and help boaters make the most of their time on the water.

Why this role is a catch:

• Be part of a long-standing, respected marine outfitting company with decades of boating expertise.
• Work with a passionate team that truly knows and loves the industry.
• Competitive pay of $19–$22/hr, based on experience.
• Grow your knowledge of boating products and industry trends while helping real enthusiasts.

Your mission (should you choose to accept it):

• Navigate customer inquiries like a pro via phone, email, and online chat.
• Guide boaters through our extensive product catalog and help them pick the perfect gear.
• Process orders quickly and accurately, including shipping quotes for freight and international delivery.
• Follow up to ensure customers are happy and fully equipped for their next voyage.
• Provide expert advice on special orders, custom products, and marine essentials.
• Help boost sales through friendly upselling and recommendations.
• Continuously sharpen your boating knowledge and share it with customers.
• Support team initiatives, cross-training, and special projects to keep the ship running smoothly.

What makes you a great fit:

• High school diploma or higher
• Previous call center or customer service experience
• Boating or marine industry knowledge a big plus
• Positive, "can-do" attitude with excellent communication skills
• Ability to multitask, prioritize, and keep calm in a fast-paced environment
• Love for helping customers and being part of a team

Your work deck:

• Fast-paced office/call center environment
• Lots of phone and computer use
• Occasional visits to retail or warehouse areas (standing and walking required)
• Flexibility, adaptability, and a love of learning

Work hours: Monday–Friday, 8 AM–5 PM

If you're ready to combine your customer service skills with your love of boating, this is the perfect opportunity to chart a new career course. Apply today and help boaters make every trip unforgettable!