Customer Service Representative

Customer Service Representative

Location: Waterford, CT Compensation: $19.00–$22.00 per hour (based on experience) Schedule: Monday–Friday, 8:00 AM–5:00 PM Work Environment: Fully on-site

About the Opportunity

Join a well-established marine outfitting company with decades of industry expertise. We're seeking a Customer Service Representative who combines strong communication skills with a passion for boating and watersports. This role offers the opportunity to work alongside experienced professionals while helping boating enthusiasts find the right products for their needs.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
• Provide product recommendations from our extensive marine equipment catalog
• Process orders accurately, including complex shipping arrangements for freight and international deliveries
• Conduct follow-up communications to ensure customer satisfaction
• Advise customers on special orders, custom products, and technical specifications
• Identify upselling and cross-selling opportunities through consultative engagement
• Maintain current knowledge of marine products, industry trends, and company offerings
• Participate in cross-training initiatives and support department projects as needed

Qualifications

Required: High school diploma or equivalent Previous customer service or call center experience Exceptional verbal and written communication skills Strong multitasking and prioritization abilities in fast-paced environments Professional demeanor with a collaborative, solution-oriented approach Proficiency with computers and ability to learn new systems quickly

Preferred: Knowledge of boating, marine products, or related industries Experience in specialty retail or technical product sales Familiarity with shipping logistics and freight coordination

Work Environment

This position operates in a dynamic call center setting with frequent phone and computer use. Occasional interaction with retail and warehouse areas may require standing and walking. The role demands adaptability, attention to detail, and a commitment to continuous learning.

Compensation & Benefits

Competitive hourly wage of $19.00–$22.00 based on experience Opportunity for professional development in the marine industry

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.