Customer Service Representative

Customer Service Representative

Location: Farmington, CT

Pay: $19.00–$20.00/hour (Weekly Pay)

Schedule: Full-Time | 8:00 AM–4:30 PM or 10:00 AM–6:30 PM

Work Model: On-site training, then hybrid (3 days onsite / 2 days remote)

Job Overview

Kelly Services is hiring a Customer Service Representative to support daily customer service operations in a fast-paced contact center environment. This role is ideal for professionals who enjoy helping customers, managing multiple priorities, and delivering accurate, timely solutions through clear and professional communication. You'll manage inbound and outbound customer interactions, support order and quote processing, and collaborate with internal teams to ensure an excellent customer experience. The position begins fully on-site for training and transitions to a hybrid schedule once training is completed.

What You'll Do

• Respond to inbound and outbound customer inquiries via phone and email
• Maintain a professional, courteous approach while building rapport with customers
• Identify customer needs and provide accurate, timely resolutions
• Enter quotes, orders, and service requests with high accuracy
• Provide order status updates, tracking information, and account support
• Utilize SAP and other CRM systems to document and process requests
• Follow established communication procedures, policies, and service standards
• Meet performance metrics, including order entry accuracy and service levels
• Partner with internal departments to resolve customer issues efficiently
• Support additional administrative tasks as needed

What You'll Bring

• Previous customer service experience required
• Call center experience strongly preferred
• Strong data entry skills with excellent attention to detail
• Patient, diplomatic communication style with solid problem-solving abilities
• Ability to learn new systems and processes quickly
• Proficiency with Microsoft Office
• SAP or CRM experience required
• Flexibility to work varied hours, including nights, weekends, and some holidays
• High School Diploma or GED required
• College coursework or degree preferred

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.