Customer Service & Operations Manager

Customer Service & Operations Manager

Robert Half is partnering with a leading distributor to fill a critical Customer Service & Operations Manager position. In this executive-level role reporting to the President, you will shape and execute operational strategy across multiple departments including customer service, inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.

Responsibilities:

• Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.
• Help enhance customer experience and boost sales.
• Broaden and diversify customer base.
• Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.
• Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.
• Promote a collaborative work culture dedicated to accountability and high performance.
• Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).
• Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.
• Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.
• Align purchasing activity with sales and marketing goals to drive profitable growth.
• Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.
• Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.
• Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.

Qualifications:

• Bachelor's degree.
• 10+ years of related operations and supply chain management experience.
• Oversight of warehouse and purchasing functions.
• Noted strength in creating and hitting KPIs and cost efficiency.
• ERP system experience.
• History of building, developing, and inspiring high-performing teams in fast-paced environments.

For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf.com. All inquiries will remain confidential.