Customer Account Analyst (hybrid)

Customer Account Analyst

Joining Collins Aerospace is not just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. As a Customer Account Analyst, you will be at the center of customer satisfaction for units repaired within the supplier network. You will work closely with Supply Chain Management, Finance and Technical teams to drive customer service excellence. You will serve as a point of contact for customers and own resolution for issues they may experience during the process. In this role, your work is both tactical and strategic concentrating on the control of components input into the Repair Management Services vendor portfolio. Additionally, you will use continuous improvement tools and leverage their communications and data analysis expertise to exceed customer expectations. This is an exciting opportunity to be part of the Collins Aerospace Repair Management Services (RMS) team. RMS is experiencing rapid growth, with an expanding customer base for time and material, flight hour overhaul and repair programs.

What You Will Do

• Drive key operational performance requirements for Repair Management Services (RMS) customers including airline and engine overhaul centers.
• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations.
• Support accurate order entry/induction of customer orders into SAP.
• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area.
• Follow up on all customer requests in a timely and effective manner.
• Provide and present quarterly progress reports and business reviews to customers and Fleet Managers.
• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer.
• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations.
• Aircraft On the Ground (AOG) support and availability during off business hours as required.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
• Working experience in customer account management, contracts, sales, supply chain, or similar field.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Role type definition: Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.