Client Success Coordinator

Client Success Coordinator

Performance Optimal Health is a health and wellness organization focused on empowering people to live better lives. Through our variety of services offered, we focus on the Four Pillars of Optimal Health – exercise, nutrition, recovery, and stress management. We have highly trained professionals that fit into all four categories, ultimately enhancing the client experience. Our brand focuses on quality over quantity and creating the best experience for each client. This year marks our 23-year anniversary, and we are excited to build our Client Success Team. As a Client Success Coordinator, you will be working closely with our Wellness Professionals, On-site Coordinators, and Marketing and Business Development Teams. We are looking for a passionate, client service focused, hardworking individual who shares the same love for health and wellness as we do here at Performance Optimal Health. Here, you will focus on the client experience and help empower our clients to live better lives by assisting our healthcare professionals. You will play a crucial role in the client experience as well as creating a warm and welcoming environment for all clients, as well as colleagues. We are looking for someone with excellent interpersonal skills whose focus is creating a superior customer journey for our clients. This position will work as part of our Marketing/Business Development Team.

Key Responsibilities:

• Brand Ambassador: Serve as the distinguished ambassador of the Performance Optimal Health brand, embodying our rich history, exceptional services, and unwavering commitment to excellence. Ensure every client interaction reflects our brand's prestige and dedication to optimal health.
• Client Requests: Handle client requests with the utmost precision and timeliness, adhering to established guidelines and utilizing appropriate scripts to ensure a seamless and luxurious experience.
• Client Inquiries: Record and respond to all client inquiries with meticulous attention to detail, ensuring thorough follow-up and closure. Maintain an impeccable tracking system to guarantee client satisfaction.
• Client Guidance: Provide insightful and compassionate guidance to clients, leveraging industry best practices to enhance their adoption and utilization of the Performance Optimal Health Model. Empower clients on their wellness journey with grace and empathy.
• Team Collaboration: Collaborate closely with all team members to ensure a high-quality client experience and efficient operations. Foster a culture of excellence and teamwork that mirrors the esteemed standards of luxury hospitality.

Additional Duties:

• Perform related duties as assigned, always with a commitment to maintaining the highest standards of service and client care.

Requirements:

• Exceptional customer service skills, including verbal and written communication skills
• A strong work ethic and willingness to learn and adapt.
• An active listener with excellent administrative skills and a background in managing clients
• Can learn quickly, be a self-starter and a problem solver
• Able to handle several situations at once with poise and confidence
• Ability to treat highly confidential information with care and discretion
• Strong attention to detail as well as solid organization/time management skills.

Bonus Qualifications:

• Mindbody Online, EMR (Electronic Medical Record) and CRM System experience
• Experience in customer service roles or hospitality industry

Benefits:

• Medical/Dental/Vision
• 401K+ Match
• Growth potential within the organization.
• Access to facilities at all locations.
• Internal and external discounts.
• Fun atmosphere.
• Continuing education stipend

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.