Client Service Coordinator

Client Service Coordinator

Join our award-winning team, providing vital home care services to seniors within our community. Benefits include a competitive salary, health, dental, and vision insurance, paid time off, and a supportive and employee-centric culture. Comprehensive orientation and ongoing educational, training, and certification opportunities are also available.

Position Purpose: The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work with office staff and direct care staff to ensure adequate staffing and ongoing client needs are met. Professional demeanor, excellent customer service skills, and teamwork are essential to the role.

Principal Accountabilities and Essential Functions:

• Process all referrals received from intake, direct email or phone in a timely manner
• Match clients with appropriate caregivers who can fully meet the needs required
• Ensure all cases are staffed appropriately
• Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
• Foster relationships with clients and family members
• Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
• Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system
• Communicate client concerns and caregiver issues to appropriate team members without delay
• Assist in coordinating referrals to community agencies, when appropriate
• Must be available to be on-call for evenings and weekends on a rotating schedule

Required Job Knowledge and Skills:

• College degree or related experience
• Computer literate with all Microsoft programs and ability to learn new software program
• Ability to multi-task
• Able to work in a fast-paced environment and manage disruptions
• Exceptional problem-solving skills
• Exceptional customer service skills
• Ability to use discretion, prioritize and make decisions independently and in concert with other staff
• Ability to resolve client and caregiver issues in an efficient and timely manner

Apply today by filling out the form on this job posting to join our supportive team and learn more about this rewarding position!