Client Accounts Specialist

Client Accounts Specialist

United Services, Inc. is a leading non-profit provider of behavioral health and social services in northeastern Connecticut. With over 30 programs, 12 locations, and 250 dedicated professionals, we are committed to improving the lives of children, adults, and families through compassionate mental health care, prevention, and support services.

Our offices are located throughout Connecticut’s Quiet Corner, within easy commute of New London, Worcester, and Providence.

Client Accounts Specialist Description

United Services seeks a Client Accounts Specialist to join our Dayville Administrative team. The primary responsibilities of this position include setting up, processing, documenting, and managing all aspects of assigned clients and insurance accounts, from initial authorization through collections, to ensure accurate and timely payments for services rendered. Key duties involve working with insurance companies to verify insurance, establishing and monitoring payment plans, billing both electronically and in hard copy to third-party payers, identifying reimbursement sources and clients, accurately applying client and insurance payments promptly, following up on claim rejections, and entering all relevant client information into the system.

Essential skills for this role include experience in healthcare billing and claims processing, proficiency with computer systems, effective time management, strong customer service abilities, and the ability to handle confidential information responsibly.

Responsibilities

• Obtain initial and maintain ongoing verifications and authorizations of client insurance/billing information.
• Set-up and monitor client payment plans and/or payment arrangements within established department guidelines and policies.
• Data entry of insurance information, authorizations, reimbursement rates, client fees and payment plans.
• Work with managed care/insurance payors and clinicians to resolve questions related to authorization of services.
• Bill, via hard copy and/or electronic billing, assigned client accounts to third party payors, clients, and other identified reimbursement sources, in compliance with all payor and department billing requirements.
• Follow-up on claim rejections, including re-billing with required documentation as necessary.
• Data entry of payments and adjustments for assigned clients to maintain accuracy of client accounts.
• Identify and document accounts deemed uncollectable and submit these accounts to the supervisor for collection approval and/or for consideration for write-off.
• Perform other job duties consistent with the job purpose and directed by the Supervisor.

Schedule: Monday through Friday 8:30 A.M. - 5:00 P.M.

Qualifications

Associates Degree plus two years relevant experience or High School Diploma plus four years relevant experience required.

Salary/Hourly Range: $18.14 - $20.52 per hour (depending on experience) Bilingual (Spanish/English) rate of pay: $19.06 - $21.56 per hour (depending on experience)

Benefit Package

Very generous comprehensive benefit package for medical, dental and vision coverage for the employee and their family - Life, AD and D, short-term and long-term disability insurance plans - 100% employer paid - Four weeks of paid vacation - 12 paid holidays - Paid Sick time - Flexible Spending Accounts for healthcare and dependent care reimbursement - Professional Development Funds - 403B Thrift Plan (tax-deferred) with employer contribution and match after one year - Employee Assistant Program - Mileage Reimbursement - United Services is an approved site for the National Health Services Corps loan repayment and scholarship programs

Benefits will be pro-rated for eligible part-time positions

Work Location: In person

Important Employment Requirement: All employees of United Services, Inc. are required to receive the influenza (flu) vaccine each year, unless a medical exemption has been submitted and approved by our Medical Director.

Join Our Team and Help Create Healthy Communities! United Services, Inc. is one of Connecticut’s most comprehensive private, non-profit providers of behavioral health, social services, and wellness programs. We are dedicated to improving the lives of children, adults, and families across 21 towns in northeastern Connecticut through compassionate care, prevention, and support services. With more than 30 programs, 12 service locations, and a team of over 250 caring professionals, we are proud to continue our mission of Creating Healthy Communities.

Our diverse staff includes psychiatrists, clinicians, APRNs, social workers, prevention specialists, case managers, advocates, and a strong team of administrative and support professionals all working together to make a meaningful difference. Our offices are located in small-town and rural settings throughout Connecticut’s Quiet Corner, within easy commuting distance of New London, CT; Worcester, MA; and Providence, RI. Main offices are in Mansfield Center, Dayville, and Wauregan.

If you’re passionate about helping others and want to be part of a supportive, mission-driven organization where your work truly matters, we’d love to hear from you!

Learn more about career opportunities at www.unitedservicesct.org/careers

United Services is an Affirmative Action Employer EEO/M/F/D/V