Client Account Support Senior Manager

Leadership Role in Healthcare

Role Summary: Oversee and develop experienced professionals. Lead with key national clients and influence client strategies to support retention and growth. Impact the output of key discipline within a function; utilize in-depth professional knowledge and experience to set departmental goals which align with functional strategy. Have input to strategy, and recommend and implement policies that impact the greater department and lead activities of larger or multiple areas. Responsible for output of key discipline within a function and champion the execution of projects/initiatives that typically have a greater impact on department and are more visible and related to business strategies. Establish operational objectives and work plans and delegate assignments to subordinates; frequently advise team(s) on moderately complex matters. Involved in developing, modifying and executing company policies that affect immediate operations and may also have broader effect.

Responsibilities:

• Manage a team of NAMs, whose responsibilities include operational performance strategy and execution for Cigna clients with 3,000+ employee lives, ensuring account managers are executing book of business effectively, support the segment/region's growth and retention strategies
• Own the talent assessment and development of individual contributors
• Consult with sales matrix partner leadership to align on goals for segment/market and ensure team is effectively executing this work
• Collaborate with enablement and training teams in delivering timely and appropriate training for aligned team
• Manage and drive execution of a USE priorities and goals delegating responsibility to team members, project support resources and operational leaders for driving change management
• Consults and engages across multiple matrix partners to align on functional work alignment to deliver on the client experience in pursuit of the market's client retention and growth
• Collaborates across USE segment operation leadership to align on USE priorities and goals
• Influence the performance across multiple functions to deliver on the client experience that supports the segment/region's retention and growth goals
• Actively participate with NA sales leadership regional growth and retention meetings to align on developing, planning, and carrying out account management priorities and goals
• Collaborate with client services leadership to align on client experience and appropriately align goals across account team members
• Deliver on segment/region budget goals through appropriate review and approval of expenses
• Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
• Maintain knowledge understanding and conceptual application of underwriting principals

Qualifications:

• Minimum of 5+ years of experience in healthcare industry required
• Bachelor's Degree or 5+ years equivalent related experience preferred
• Proficient knowledge (min 3-5 years) in healthcare/managed care business; to include many or all the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations preferred
• Excellent oral and written communication skills required
• Highly skilled in presenting data and influencing others required
• Excellent organizational agility skills with a strong understanding of business processes and operations to facilitate execution of initiatives required
• Strong learning skills and ability to adapt quickly to a changing environment required
• Must be willing to travel to local or remote client/broker or internal meetings as needed (less than 15%). Overnight travel may be required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 108,200 - 180,400 USD/yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

About Cigna Healthcare: Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support.