Customer Experience Associate - Remote Eligible

Customer Experience Associate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a Customer Experience Associate, you will provide document review and data support to our client. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration.

Here are a few good reasons to work at Conduent:

• Pay is $16.00/hour, which may be below your state's minimum wage. Please take this into consideration when applying.
• Paid Training
• Medical, dental, 401K/matching, vision benefits, and more!
• PerkSpot - Employee discount program
• Career growth opportunities
• Positive employee friendly culture
• Full time (working hours: 10:00 AM – 7:00 PM (PST)
• Training hours: 9:00 AM – 6:00 PM (PST)

Requirements:

• Must at least 18 years of age or older
• Have a High School Diploma or an equivalent level of education.
• Must be able to submit to a pre-employment screening and drug test
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
• Must have Customer Services Experience in a Call Center environment is preferred
• Must have MS Office experience-ability to proficiently use Word and Outlook
• Must have experience working with Medical Insurance, Medicaid or Pharmacy Benefits preferred
• Must be able to work weekends and some holidays (some nights, weekends, holiday as this is a 24/7 operation)

Summary:

Customer Experience Associate, you will support our client's customers as the first of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

What you will be doing:

• Provides 24/7 phone coverage for our partners and handles inquiries.
• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Expand skills within an analytical or operational process and maintain appropriate license, training, and certifications.
• Apply experience and skills to complete assigned work.
• Works within established procedures, practices, and with a moderate degree of supervision.
• Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience.
• Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
• Performs other duties as assigned and comply with all policies and standards.

Come join us and grow with a team of people who will challenge and inspire you to be the best!