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Senior Manager, Client Success
Ensure client satisfaction and project success for a top telecommunications company
Kuala Lumpur, Malaysia
Senior
17 hours agoBe an early applicant
Concentrix
A global business services company specializing in customer engagement and business performance improvement.
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Senior Manager, Client Success
Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client
Key Job Functions:
- Effectively manage projects through all phases, with support from team members
- Collaborate effectively with project team members across functions
- Coordinate with and manage the output of vendors/external partners
- Perform quality control functions on survey/research data, ensuring minimal/no errors
- Drive operational process improvement and innovation
Client Management:
- Proactively provide updates and constantly communicate with clients on program status for continued engagement
- Provide ongoing consultation to clients
- Contribute to best practice development and download of best practices to clients
Location: MYS Kuala Lumpur - HSBC Bank Malaysia Berhad
Time Type: Full time
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About Concentrix
A global business services company specializing in customer engagement and business performance improvement.