R1734683 French Automotive Customer Support Specialist (WAH) - Canada - Remote Eligible

French Automotive Customer Support Specialist (WAH) - Canada

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a remote French Bilingual Automotive Customer Service Representative position at Concentrix is the right place for you!

As a remote French Bilingual Automotive Customer Support Specialist!, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

Career Growth and Personal Development This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do In This Role As a French Bilingual Automotive Customer Support Specialist! working from home, you will:

• Utilize client systems to investigate customer part inquiries
• Provides verification and/or recommendation on correct auto parts requirements
• French/English bilingual
• May require considerable adaptation in response to the particular customer in order to achieve success
• Maintain database case notes on all situations
• Reads and researches relevant materials and resources to stay current in programs
• Deliver expert customer experiences…with a smile.

Your Qualifications Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our French Bilingual Automotive Customer Support Specialist! (Remote) role include:

• High school diploma or GED equivalent required
• 1-2 years of Automotive Parts Counter experience required
• Required education/licensing/certifications.
• Proficiency in fast-paced multitasking.
• Additional automotive parts training or certification a plus
• PC/Keyboarding skills including Microsoft Word and Excel
• French/English Bilingual

What's In It For You One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• The base salary range for this position is $22.90/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay "early," when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Work-from-home convenience with company-supplied technologies.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Reimagine the Best Version of You! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their "employer of choice."

Job Availability We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.