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Project Coordinator Sr - Bilingual - Remote Eligible

Coordinate enterprise-wide incentive compensation program implementation across multiple teams
Mexico
Senior
yesterday
Concentrix

Concentrix

A global business services company specializing in customer engagement and business performance improvement.

Project Coordinator Sr - Bilingual

The Project Coordinator will provide operational and administrative support to the Technical Program Manager responsible for the enterprise-wide implementation of a new Incentive Compensation Management (ICM) solution. This role is critical in ensuring alignment, communication, and execution across multiple concurrent programs with a shared go-live date, spanning finance, internal technology, and professional services teams. The Project Coordinator will serve as the execution arm for day-to-day program operations—driving scheduling, managing change requests, tracking deliverables, and consolidating updates—allowing program leadership to focus on strategic decision-making and cross-functional alignment.

Key Responsibilities

  • Coordinate, schedule, and facilitate alignment calls, stakeholder syncs, and workstream-specific meetings, including agenda creation and note-taking.
  • Own the intake, documentation, and tracking of change requests, ensuring adherence to governance processes and timely stakeholder updates.
  • Maintain up-to-date status decks, Slack updates, and program documentation, ensuring accurate and timely communication to leadership and cross-functional partners.
  • Consolidate workstream updates into concise summaries for steering committee and leadership reporting.
  • Track RAID items (Risks, Assumptions, Issues, Dependencies) and proactively follow up to drive resolution.
  • Ensure all program materials, trackers, and logs are version-controlled and accessible in the designated collaboration platforms.
  • Support stakeholder engagement through timely communications, meeting reminders, and action item follow-ups.
  • Identify opportunities for process improvement in program coordination, reporting, and documentation.

Ideal Candidate Profile

  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
  • Proven experience supporting large, cross-functional technology or business transformation programs.
  • Proficiency in enterprise collaboration tools (e.g., Slack, Google Workspace [Slides, Sheets], Microsoft Office).
  • Excellent written and verbal communication skills, with the ability to synthesize information for leadership audiences.
  • Comfortable working with ambiguity and adapting to evolving program needs.

Project Coordination & Scheduling

  • Coordinate and schedule alignment calls, stakeholder syncs, and cross-functional working sessions across finance, internal technology, and professional services teams.
  • Maintain and distribute meeting agendas, notes, and action items; track follow-ups to closure.
  • Monitor critical path dependencies and proactively escalate scheduling conflicts or risks to the Technical Program Manager.

Change Request Management

  • Manage intake, tracking, and documentation of change requests for all workstreams within the program.
  • Maintain an up-to-date change request log, ensuring alignment with governance processes and approval workflows.
  • Track and communicate change request status to relevant stakeholders, escalating delays or high-impact changes as needed.

Status Reporting & Communications

  • Update program and workstream status decks with the latest progress, risks, and dependencies for leadership reporting.
  • Maintain accurate status updates in Slack channels, Confluence pages, or other collaboration platforms as directed.
  • Consolidate inputs from multiple workstream leads into clear, concise summaries for leadership updates.

Documentation & Tracking

  • Maintain program trackers, RAID (Risks, Assumptions, Issues, Dependencies) logs, and other key operational documents.
  • Ensure all documentation is version-controlled and accessible to relevant stakeholders.
  • Assist in preparing presentation materials for steering committee and executive leadership meetings.

Stakeholder Engagement Support

  • Serve as the first point of contact for logistical and administrative inquiries from workstream leads and cross-functional teams.
  • Support internal communications by drafting and sending stakeholder updates, meeting reminders, and action item follow-ups.

Operational Excellence

  • Identify and recommend process improvements to streamline coordination and reporting activities.
  • Ensure consistent use of program management tools, templates, and best practices across workstreams.

Location: MEX Work-at-Home

Language Requirements:

Time Type: Full time

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Project Coordinator Sr - Bilingual - Remote Eligible
Mexico
Customer Success
About Concentrix
A global business services company specializing in customer engagement and business performance improvement.