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Customer Support Specialist - Banking Services (german & English) - Remote Eligible
Provide tailored banking support to German and English-speaking customers
Remote
Entry Level
11 hours agoBe an early applicant
Concentrix
Provides customer experience outsourcing, digital transformation, and business process services for global enterprises across diverse industries.
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Your daily tasks will include:
- Responding to general questions about credit card products, self-services and mobile/web apps
- Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
Your profile:
- Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
- Excellent communication and interpersonal skills
- Strong ability to assess customer needs and provide tailored solutions
- High level of flexibility and adaptability to evolving topics
- A customer-focused mindset with the ability to remain calm and empathetic in various situations
- Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
Good to have:
- Educational background in economics, finance or related field
What we offer:
- A dynamic, international work environment in one of the world's leading customer experience companies
- Comprehensive training and onboarding, so you feel confident from day one
- Opportunities for professional development
- Flexible working schedule with additional compensation for night shifts
- The chance to be part of a forward-thinking, digital-first team
- Work from home
- A diverse and inclusive culture that values your ideas and individuality
- Well-being programs, team events and employee engagement activities
Apply now and become part of a team that values clarity, connection, and customer satisfaction.
Customer Support Specialist - Banking Services (german & English) - Remote Eligible
Remote
Customer Success
About Concentrix
Provides customer experience outsourcing, digital transformation, and business process services for global enterprises across diverse industries.