Customer Success Specialist With French Language

Customer Success Specialist With French Language

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world's best brands. With end-to-end capabilities across Strategy + Talent + Technology, we're helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. Join us!

What the role looks like:

• Provide quality assurance, through checking all client product integrations are completed.
• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers.
• Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption, usage, and engagement.
• Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices. Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform.
• Track and record customer activity in a timely manner in systems of record (e.g., CRM system).
• Help triage troubleshooting tickets.
• Hybrid position (Wed - Thursday onside) Working hours - Mon - Fr 10:00-19:00

Your profile:

• Fluency in French and English – written and verbal.
• Experience analyzing data, trends, and client information to identify product or service growth opportunities.

Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel). Excellent communication, collaboration, organizational, and project management skills. Ability to interact comfortably with both clients and internal departments. Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision. Ability to work on queues/cases/tickets out of CRM platforms. The ability to build trust quickly and develop strong relationships.

What we offer:

• Monthly transportation/internet allowance.
• Bonus for important life events (marriage, birth or adoption of a child, university graduation).
• Additional medical plan: health and dental care (fully covered by the employer).
• Life insurance.
• Voluntary Sport Card (Multisport).

Location: BGR Sofia - Advance Business Center. Language Requirements: English (Required), French (Required). Time Type: Full time.