Customer Service Officer

Member Support Specialist

Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits.

Our Australian Super team is expanding rapidly, and we're looking for dedicated customer experience professionals to join us. As part of our team, you'll support one of the nation's most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.

Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.

What We Offer:

• Comprehensive Training: You'll receive structured onboarding and ongoing coaching — we'll ensure you're fully equipped to succeed.
• Flexible Start Dates: 20th of October Start Date
• Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm — no weekend work required.
• Competitive Salary: $62,232 package and performance based incentives. *Full time, Part time pro-rata
• Modern Office Location: Based in our Ballarat office, free parking and close to public transport
• Career Progression: 80% of our frontline leadership team began in this role, we're serious about internal growth.
• Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.

What You'll Be Doing:

• Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries — including online access, contributions, pension accounts, withdrawals, and investments.
• Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
• Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
• Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.

What We're Looking For:

• Strong communication and interpersonal skills with a professional, friendly approach
• Ability to multitask and work confidently across multiple systems
• Composure and resilience when handling complex or high-pressure interactions
• Eagerness to learn and take on new challenges
• A team-oriented mindset with a strong sense of personal accountability

Ready to Apply?

If you're looking for a stable, rewarding role with real opportunities for growth, we'd love to hear from you. Apply today and discover where a career at Concentrix can take you!

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated.