Customer Service Advisor

Customer Service Advisor

Are you looking for an opportunity to jumpstart your career in the International Sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign. You will earn uncapped commission plus a basic salary of R8500. This opportunity is for those who enjoy working at night as well as weekends (Saturdays, Sundays & Public Holidays) with a night shift allowance and subsidized company transport for night shifts. You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.

What you will need for this Role:

• 12 months Customer Service BPO with upselling (essential)
• Experience with working Night Shift/USA hours
• Proficient in English verbal and written communication
• Passed Grade 12
• A clear criminal record
• Computer literate
• Have a passion for sales
• Are self-motivated and highly responsible

What's in it for you In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R8 500
• Uncapped Commission
• Medical aid for the main member / Medical Insurance for the employee and two dependents
• Pension Fund
• Group life cover
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
• Access to our world-class cafeterias and recreational areas
• Access to our on-site nurse

What you will do in this role:

• Offer customers additional products whilst providing an excellent service
• Establish customers' needs to in order to sell the right product
• Assist customers with promotional enquiries
• Responsible for retaining customers and selling additional products and services
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Work toward targets aligned to KPIs
• Taking ownership of high-profile, escalated cases from beginning to resolution
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Proactively offer solutions to any issues or concerns that customers might face

Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive! After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.