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Customer Service Advisor - Portuguese 2026
Resolve consumer issues efficiently across multiple channels to ensure customer satisfaction
Quezon City, Philippines
Entry Level
yesterday
Concentrix
Provides customer experience outsourcing, digital transformation, and business process services for global enterprises across diverse industries.
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Customer Service Advisor
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.
About Concentrix
Provides customer experience outsourcing, digital transformation, and business process services for global enterprises across diverse industries.