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Back Office Customer Support Specialist With German - Top E - commerce Company
Provide accurate and empathetic customer support via email for the German market
West Pomeranian Voivodeship, Poland
Entry Level
11 hours agoBe an early applicant
Concentrix
Provides customer experience outsourcing, digital transformation, and business process services for global enterprises across diverse industries.
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We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you!
Your responsibilities:
- Deliver written customer support via email for the German market.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Ensure every customer interaction is professional, empathetic, and solution-focused.
- Work with multiple systems efficiently while maintaining a high level of precision.
What we are looking for:
- Fluent German (C1) and English (C1) – both written and spoken.
- Excellent communication skills and the ability to clearly explain solutions.
- Strong analytical and problem-solving mindset.
- Patience, empathy, and emotional resilience.
- Typing speed of 150+ keystrokes per minute and solid computer literacy.
- Availability for full-time on-site work in Szczecin
What we offer:
- Employment based on a labor contract
- Engaging trainings
- Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
- Talent Development Program: a transparent career paths and promotions
- CNX Academy: with mentoring program
- CNX University: with unlimited online trainings available
- Refer a friend: bonus for recommending a friend up to 4000pln
- Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
- Modern office in the heart of Szczecin center
Back Office Customer Support Specialist With German - Top E - commerce Company
West Pomeranian Voivodeship, Poland
Customer Success
About Concentrix
Provides customer experience outsourcing, digital transformation, and business process services for global enterprises across diverse industries.