Associate, Account Manager

Account Manager

We are looking for an Account Manager to join our team. At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future!

You Have:

• 4+ years working in sales or account management
• Experience in high-volume calling
• Previous experience with sales and customer experience
• Enthusiasm for new technology
• MS Office experience (Word, PowerPoint, Outlook)
• Experience working with Salesforce.com or similar Client Relationship Management tool
• Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
• Experience providing and implementing solutions when needed

You Will:

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager