Implementations Lead
Why You Should Consider Joining
Record-setting growth, having gone from zero to 8-figure ARR within three years of founding, representing 95th+ percentile company growth among startups that achieve these milestones.
Strong product market fit revealed in growth and through customer love, with users describing the platform as "the best thing since sliced bread" and "life-changing."
Our lean, talented team is creating category-defining products for large public and private enterprises, driving 7-figure ROI and cash-flow positive operations, providing the best of both worlds: outsized employee ownership and low company risk.
We're continuing to take big, ambitious first-to-market bets for a highly committed customer base and an exciting pipeline of new customers.
We're in the early innings of our vision and poised to take advantage of the massive opportunity to deploy AI into core workflows throughout the insurance industry.
About The Role
We're looking for an Implementations Lead to help customers maximize their value from Comulate. You'll serve as the bridge between customers, product, and engineering. This role is not simply following a checklist - every customer is unique and the product is still rapidly changing to meet customers' needs, which you'll have a direct hand in shaping.
What You'll Do
Build a deep understanding of customers' current processes, business problems, and success criteria
Lead the post-sale process: conduct discovery sessions, go-lives, and implementation check-ins
Manage multiple active implementations spanning a variety of use-cases, complexity, and customer team size (10 - 50+ people)
Creatively solve customer problems with workarounds and thoughtful product modifications
Partner with internal product and engineering teams to provide feedback and insights that drive product improvements and customer success
Who You Are
A minimum of 3 years of work experience in a customer or stakeholder facing role (e.g. Implementation Manager, Customer Success Manager, Onboarding Specialist, Solutions Engineer, and Technical Project Manager)
Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
Project management experience, you set realistic execution expectations and ensure timely project delivery
Proven track record of synthesizing customer feedback to provide helpful feedback to cross-functional partners and drive product improvements
Deep interest in understanding customer needs and excitement to become an expert on Comulate's product
Bonus points for experience with accounting / bookkeeping concepts
Our Team & Philosophy
We're backed by BOND, Spark Capital, Neo, and Workday, as well as founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more.
Our team hails from companies like Airbnb, Google, Brex, and LiveRamp and we're fairly low-profile: focusing the majority of our energy on delivering for customers and building a category-defining company.
We're hiring predominantly in San Francisco, as we believe in-person collaboration is strategically important for a company at our stage — both for velocity and company culture.
Benefits
Competitive base salary and generous equity
Generous medical, dental, and vision benefits
401K plan enrollment
Flexible time-off policy
Lunch & dinner every day
Paid parental leave
Company outings and offsites
(and more benefits as we grow!)
Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.