Help Desk Analyst

Help Desk Analyst

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Help Desk Analyst ready to take us to the next level! If you have the experience providing first level support to users resolving issues related to a new Salesforce-based application and are looking for your next career move, apply now!

We are looking for a Help Desk Analyst. This position will be a full-time and onsite contract opportunity. Candidates must be a commutable distance to Trenton, NJ.

What You'll Do

• Provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application
• Log and track support requests, ensuring all issues are documented and resolved in a timely manner
• Escalate complex issues to higher-level support or specialized teams as necessary
• Maintain accurate records of support requests and resolutions
• Communicate effectively with users to understand their issues and provide clear and concise solutions
• Assist in training users on the new application and provide guidance on best practices
• Monitor the performance of the application and report any recurring issues or trends
• Work closely with the Help Desk Lead and other team members to ensure high levels of user satisfaction and support quality

What You'll Need

Required:

• 2+ years of relevant experience in help desk or IT support roles
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Proficiency in using help desk software and ticketing systems
• Ability to work independently and as part of a team
• Strong organizational and detail-oriented capabilities

Preferred:

• Familiarity with Salesforce-based applications is a plus

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $28 - $38 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.