Customer Service Rep - Bilingual

Customer Service Rep - Bilingual

We are looking for a motivated Customer Service Rep ready to take us to the next level! If you have strong customer service skills, speak Spanish and are looking for your next career move, apply now.

We are seeking a motivated and empathetic Bilingual Customer Service Representative to join our team. This role involves providing top-notch customer support to customers by responding to inquiries, addressing account issues, and delivering solutions with a customer-first approach. This role will be a full time contract and fully onsite.

What You'll Do:

• Serve as the first point of contact for customers, addressing inquiries and providing product and account information
• Assist customers with account inquiries, funding, and general account maintenance
• Process customer transactions accurately using designated applications
• Maintain up-to-date knowledge of programs, policies, and technologies to assist customers effectively
• Communicate in a warm, empathetic, and professional manner
• Adhere to confidentiality and data protection requirements
• Handle conflict resolution and provide solutions to customer concerns
• Navigate multiple systems and research solutions to address customer needs
• Perform other duties as assigned

What You'll Need:

• Proven experience in customer service
• Bilingual proficiency in Spanish and English
• Strong verbal and written communication skills
• Ability to simplify complex information for customer understanding
• Problem-solving skills and a proactive approach to resolving issues
• Ability to maintain composure in a fast-paced environment
• Strong organizational and time management skills
• Proficiency in navigating multiple applications and tools

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay for this position is $22.04 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Reasonable accommodation statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.