Absence Account Manager

Account Manager

We are seeking an experienced Account Manager to join our Absence Customer Success team. The Account Manager will proactively manage a book of business comprised of ComPsych's customers. This individual will utilize their relationship management skills to ensure that our services strengthen the overall customer experience. Our Absence Account Manager will ensure that our service delivery is flawless and will maximize the opportunities to sell additional service lines. This individual reports directly to our Absence Customer Success Manager and works closely with the entire department.

Primary Responsibilities

• Own and manage the overall customer satisfaction and retention of many of ComPsych's customers
• Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
• Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
• Establish a strong relationship with your clients
• Investigate, track, and resolve customer and client concerns
• Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements
• Establish and build strong working relationships with ComPsych's business leaders and team members
• Other duties as assigned

Job Qualifications

• Bachelor's degree required, Master's preferred
• Strong experience providing strategic account management to accounts required
• Account management experience in insurance, benefits, healthcare, or human resources-related services required
• Your proven track record of successfully selling additional service lines to current customers
• Project management, critical thinking skills, and strong attention to detail required
• Stable work history required
• Strong skills in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%)

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.