Technical Services Supervisor

Job Summary

The Supervisor of Technical Services is responsible for programming, maintaining, troubleshooting, and supporting all point-of-sale, mobile/remote ordering, BOH order processing systems and catering menu booking software. The supervisor supports both new installations and day-to-day operational updates and issues to keep our operations running smoothly and with accuracy. They also support basic on-site how-to training for unit managers including basic pricing updates, sales reporting, etc. When these services are not in demand, this role will support unit operations, including running shifts and covering unit manager vacancies at client locations.

As a member of the Ace Team you will be responsible for supporting and/or managing Flik accounts. Being based in New York Metro area, you will mainly support units in the tri-state area. Additionally, you will be assigned to support non-local Flik locations requiring up to 25% travel. Ace schedules vary each week based on business needs. The majority of the assignments fall between Monday through Friday. There will be periodic evening, weekend and holiday assignments given with advance notice.

Key Responsibilities

1. Setup and Programming

• Work closely with CDL and POS tech system vendors
• Complete menu programming deliverables for new business related to POS, self-checkout, kiosk and mobile ordering, digital signage, catering software, etc
• Support POS system upgrades.
• Ensure accurate configuration of menus, pricing, and system settings as required.

2. Maintenance & Troubleshooting

• Provide on-site and remote support to resolve POS issues quickly and minimize downtime.
• Support troubleshooting with hardware, software, payment processing, and connectivity.
• Perform preventative maintenance and routine system checks.
• Escalate advanced issues to senior technicians, vendors, or internal IT teams as needed.

3. Support & Training

• Train managers and team members on basic POS functionality and troubleshooting steps.
• Create or update documentation such as troubleshooting guides and setup procedures.

4. Vendor Coordination

• Work with POS vendors, payment processors, and third-party partners to ensure timely responses and resolutions for the operations
• Assist in testing new software releases, system patches, and equipment.

Qualifications

Education & Experience

• High school diploma or equivalent required; technical certification or associate degree preferred.
• 1–3 years of experience in technical support, POS systems, or restaurant technology (preferred).
• 1-3 years of experience working in food service operations preferred
• 1+ years of experience in management preferred
• Experience with foodservice POS platforms such as Toast, Micros/Oracle, MMHayes, or similar systems is a plus.

Soft Skills

• Strong customer service orientation.
• Excellent communication and problem-solving abilities.
• Ability to prioritize tasks and work independently.
• Comfortable working in fast-paced food service environments.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Req ID: 1514380

Flik Hospitality Group

JEANNE M LANE

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