Sr. Client Services Manager - New Hyde Park, NY

Job Summary

The Sr. Senior Client Services Manager serves as the primary liaison between the company and select high-end clients, ensuring exceptional service delivery across product portfolio management, ordering, logistics, and customer support. This role is pivotal in cultivating long-term client relationships, driving satisfaction, and delivering strategic insights on consumer trends and preferences. Operating with urgency and precision, the manager navigates cross-functional collaboration to ensure seamless execution of initiatives that promote innovation, growth, and sustained success.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, enduring relationships with key clients, serving as their trusted advisor and primary point of contact.

• Needs Assessment & Product Guidance: Develop a deep understanding of client needs and preferences. Provide expert recommendations and support on product selection, particularly in snack and beverage categories.

• Order Processing & Inventory Oversight: Review and process purchase orders for supplies and equipment. Monitor inventory levels to ensure accuracy and availability.

• Category Expertise & Trend Analysis: Represent snack and beverage offerings as the in-house expert. Create compelling documentation and insights based on market trends to support client recommendations.

• Marketing & Program Development: Design and implement proactive B2B consumer programs, including product rotation schedules and marketing initiatives.

• Client Presentations & Stakeholder Engagement: Deliver impactful presentations to senior clients and collaborate with Compass sector partners to align on strategic goals.

• Procurement & Supplier Management: Develop procurement strategies, maintain supplier relationships, and ensure compliance with quality standards and contractual obligations.

• Risk Management: Identify and mitigate risks within procurement and service delivery processes.

• Reporting & Communication: Prepare and present key account metrics. Communicate progress on monthly and quarterly initiatives to internal and external stakeholders.

• Issue Resolution: Address and resolve complex client concerns professionally. Escalate service issues as needed to ensure timely resolution.

Skills & Qualifications

• Strategic thinking and relationship-building expertise
• Strong analytical and problem-solving skills
• Excellent communication, presentation, and negotiation abilities
• Proficiency in Microsoft Office Suite
• Self-motivated and results-driven

Education & Experience

• Bachelor's degree in Business Management or related field
• Minimum 5 years of experience in client relationship management, preferably in B2B services, grocery, distribution, or food & beverage industries

Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID: 1469761

Canteen