Onboarding Account Manager (hybrid - charlotte, NC)

Job Summary

The Onboarding Account Manager plays a critical role in driving member success by managing the onboarding of new business into Foodbuy's GPO program. This customer-facing role is responsible for strategic planning, client engagement, program optimization, and revenue growth across multiple business verticals. The manager acts as a trusted advisor and ambassador of Foodbuy, ensuring seamless transitions and maximizing program value. Success in this role requires the ability to interpret reports and data to identify trends, support decision-making, and guide clients toward improved performance.

Responsibilities

Client Onboarding & Engagement

• Serve as the single point of contact during onboarding to ensure a seamless transition.
• Conduct strategic planning sessions tailored to each client's business needs.
• Develop and maintain strong relationships with clients to grow business volumes.
• Promote Foodbuy technologies (e.g., MPower) and ensure adoption during onboarding.
• Provide superior customer service and timely communication.

Strategic Account Management

• Identify and implement opportunities for cost reduction, rebate growth, and sustainability.
• Drive program optimizations from day one, including product conversion and order guide strategy.
• Track and report on purchasing behaviors, leakage, and performance metrics.
• Facilitate monthly financial reviews and quarterly business reviews with clients.

Project Management

• Create and maintain strategic onboarding plans and project timelines.
• Manage multiple projects in a fast-paced environment with competing deadlines.
• Provide weekly updates and recap communications to internal and external stakeholders.
• Elevate challenges and risks for resolution support.

Cross-Functional Collaboration

• Align with internal SMEs (Category, Culinary, Sourcing, Distribution) to support client initiatives.
• Collaborate with external suppliers and distributors to create synergies and efficiencies.
• Support large-scale client needs and ensure all onboarding tasks are completed.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum of 3+ years in account management or customer success (preferably in hospitality, foodservice, or related industry).
• Ability to interpret client reports and purchasing data to identify performance gaps, trends, and opportunities for optimization.
• Strong communication, presentation, and influencing skills.
• Proven ability to build long-term relationships and drive results.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Dynamics).
• Experience with CRM platforms and reporting tools.
• Highly organized, detail-oriented, and solution-focused.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis.

Foodbuy maintains a drug-free workplace.

Associates at Foodbuy are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)