Customer Service Manager (onsite) - Austin, TX

Job Summary

We are seeking a highly motivated Customer Service Manager (CSM) with strong leadership experience to oversee our internal water distribution operation. This role manages the flow of water to 50 vending machines located throughout a large, multi story manufacturing facility. The ideal candidate has a military background or some college/degree, experience supervising teams, and thrives in fast paced, ever changing environments.

Key Responsibilities

• Lead, coach, and hold accountable a team of associates responsible for filling vending machines and collecting return bottles.
• Oversee the distribution of water products to 50+ vending machines located inside and outside the factory.
• Ensure all returned bottles are properly collected and delivered to the Boomerang Room.
• Maintain a daily report detailing inventory movements and water distribution.
• Complete a weekly inventory to reconcile product usage and stock levels.
• Provide clear, accurate pass down notes to the day shift supervisor.
• Navigate daily operational changes driven by customer needs, ensuring quick pivots and solution-oriented responses.
• Manage operations in a 5 story building, often requiring the ability to climb multiple flights of stairs due to frequent elevator outages.
• Promote a positive, "can do" team culture focused on safety, accuracy, and service.

Required Qualifications

• Military experience, or some college coursework, or a completed degree.
• Minimum 3+ years of leadership experience, with responsibility for at least 5 direct reports.
• Experience in manufacturing, especially food or beverage, is highly preferred.
• Strong proficiency with Microsoft Excel (reporting, logging, basic formulas).
• Proven ability to work under pressure, manage shifting priorities, and adapt to fast-paced, chaotic customer demands.
• Strong communication skills and the ability to enforce accountability.
• Ability to navigate and work in a large, multi level facility with frequent stair use.

Desired Attributes

• Positive, proactive attitude with excellent problem solving abilities.
• High level of integrity, reliability, and ownership.
• Team-first mentality with a focus on continuous improvement.

Physical Requirements

• Ability to climb multiple flights of stairs frequently throughout the shift.
• Comfortable working in a large facility (5 stories) with occasional elevator downtime.
• Able to lift, move, and transport products as needed.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.