Customer Service Manager (associate CARE) - Roanoke, VA

Job Summary

The Associate Care Center Manager will be the initial point of contact for our route drivers. This individual will schedule day-to-day route activities and stops for all drivers in the branch, intakes, coordinating driver requests and communicating with staff members to complete solutions. This position will assist drivers with requests and tasks such as vehicle issues, truck inventories, and communication between staff members. Our care center will assist management staff with driver responsibility and accountability.

Essential Duties and Responsibilities:

• Schedule all stops for service
• Order fresh food and assist with POG updates based on spoilage and waste adjustments
• Greet drivers that stops at the desk and cultivate relationships
• Verify drivers are completing and returning daily reports, and recording vital information
• Update drivers with status updates regarding their service tickets for routes and their trucks
• Ensure drivers are completing inventories and returning totes and other items to their designated areas
• Advise drivers of new installations, removals, and other important information
• Ensure the trucks are clean and that the drivers have the vital cleaning supplies on the truck

Qualifications:

• Strong internal and external communication
• Computer proficiency
• Ability to work in a team-oriented environment
• Conflict resolution skills
• Excellent organizational skills

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Req ID: 1444626