Customer Service Manager (account Manager) - Hayward, CA

Job Summary

The Account Manager requires direct client interaction with a strong focus on analyzing business performance and designing tailored solutions to meet each client's unique needs. The ideal candidate consistently delivers exceptional service, cultivates long-term client partnerships, and drives high customer satisfaction, contributing to contract renewals, expansions, and sustainable business growth.

Key Responsibilities

• Prepare and deliver comprehensive business reviews highlighting performance, opportunities, and strategic recommendations.
• Analyze sales, product mix, and operational data to identify ways to improve profitability and reduce operational inefficiencies.
• Recommend program enhancements to optimize effectiveness and increase customer value.
• Resolve day-to-day service issues quickly to ensure smooth onsite operations and positive customer experience.
• Support the operational setup of new business accounts, including coordination with operations, merchandising, and field teams.
• Build and maintain strong, trust-based relationships with clients, becoming their primary point of contact for service and strategy.
• Conduct financial analysis to support pricing, product mix decisions, and program improvements.

Qualifications

• 3+ years of account management experience, ideally within foodservice, vending, micro-markets, distribution, or hospitality.
• Demonstrated ability to prepare, analyze, and present detailed business reviews to clients.
• Strong interpersonal and communication skills with the ability to influence, negotiate, and drive client engagement.
• Proven experience developing long-term relationships with decision-makers.
• Strong analytical judgment with the ability to interpret sales and operational data and make sound recommendations.
• Excellent problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and comfort with business reporting tools.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.