Customer Experience Analyst

Job Summary

The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration.

Responsibilities:

• Supports and prepares key business analysis to assist decision making processes.
• Prepare ad hoc financial analysis and special projects to support continued growth of business.
• Utilize support tools to identify opportunities to increase program participation.
• Facilitate cross functional activities to help ensure customer satisfaction and program growth.
• Leverages a good understanding of broader company services and offerings.
• Participate in internal activities and initiatives designed to improve the customer experience.
• Works with external customers to resolve day-to-day issues and direct them to appropriate resources.
• Uses communication skills to deliver high quality service to assigned channel customer base.
• Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.

Requirements:

• Bachelor's degree or equivalent work experience required.
• 2+ years of experience in account management support or customer success; Distribution and/or Foodservice experience preferred.
• Effective written & verbal communication skills
• Project Management skills / experience
• Detail-oriented and analytical problem-solving skills.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.

Associates at Foodbuy are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1444163

Foodbuy

Erin Gregory

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