Account Manager (remote) - Remote Eligible

Account Manager

Salary: $80000-$100000

The primary duty of the Account Manager position is a learning level customer facing role responsible for the day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. This position will support the assigned customers' supply chain teams based on contract requirements. Duties also include department support activities as requested by manager. Target accounts are mid sized.

Responsibilities:

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
• Create, develop and maintain strong relationships with customers to grow business volumes.
• Manage all aspects of customer contract requirements using project management planning tools.
• Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews).
• Facilitate customer meetings in a timely and actionable manner.
• Work in a team environment to support customers, company and suppliers.
• Virtual calls with each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
• Provide training and support to customers utilizing company technology and reporting platforms.
• Responsible for the health of customer relationship, including regular and timely communication.
• Develop, maintain and prospect relationships with key customer representatives.
• Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers.
• Perform other duties as assigned.

Qualifications:

• 3-5+ years' experience in account management/customer success, foodservice distribution, or restaurant procurement.
• Bachelor's degree strongly recommended or equivalent work experience.
• Strong understanding of supply chain procurement.
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
• Excellent customer/client relationship skills, both internally and externally.
• Intermediate knowledge of Microsoft suite of applications is required.
• A strong understanding of the financial, commercial, technological and social aspects of business and value chain and how it relates to the competitive environment.
• Excellent communication skills both verbal and written.
• Proven ability to engage others and handle interactions with individuals or groups to obtain commitment, compromise or settlement in a way that promotes win-win solutions and mutual goals or interests.
• Ability to draw conclusions and insights from large and small data sets, quickly and accurately.
• Ability to achieve results: be action-oriented and possess tenacity; demonstrated self-starter with the ability to work independently to create value.
• Ability to travel up to 25%.