Account Manager - FRONT OF HOUSE - Hybrid

Foodbuy Job Summary

This is a customer facing role responsible for the day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. Target accounts are small in size. This Front of House management team will be supporting Canteen and Canteen Commissary business lines.

Responsibilities:

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
• Create, develop, and maintain strong relationships with customers to grow business volumes.
• Manage all aspects of customer contract requirements using project management planning tools.
• Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews).
• Facilitate customer meetings in a timely and actionable manner.
• Work in a team environment to support customers, company, and suppliers.
• Review product adoption, showcase new or upcoming programs, and align on mutual goals with clients.
• Provide training and support to customers utilizing company technology and reporting platforms.
• Responsible for health of customer relationship, including regular and timely communication.
• Develop, maintain, and prospect relationships with key customer representatives.
• Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers.

Requirements:

• Bachelor's degree or equivalent work experience required.
• 4+ years' experience in account management or customer success.
• Effective written & verbal communication skills.
• Project Management skills / experience.
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 20% Travel Annually.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis.

Foodbuy maintains a drug-free workplace.

Associates at Foodbuy are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off (varies by site/state), personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).