Customer Onboarding Consultant

Compass Mis Data Migration Project Manager

At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) and already support over 5,000 schools across Australia, Ireland and the UK.

We've just embarked on an exciting journey of growth and are looking for passionate people to join us for the ride.

We want thinkers and problem solvers, who celebrate diversity and thrive in a collaborative team environment to join us and help us transform the lives of teachers, students, and parents all over the world. You'll work as part of a fun, hardworking team who takes ownership of their work and loves to celebrate successfully delivering wins for our customers and for Compass.

About the Role & Team

Responsible for the successful migration of schools' MIS data to Compass. Project manage the customer journey from point of sale to BAU live running. Work with schools to make sure that they have an enjoyable, smooth transition over to our software with as little hassle as possible.

What You'll Do:

• Complete full end to end migration of schools data from previous MIS system into Compass
• Maintain strict timeline of project delivery, ensuring that internally and externally set deadlines are met
• Work with the Training Team to ensure all school's portals are configured to suit their needs
• Stay up to date with changes to data retention policies and market updates with regard to migration techniques and offerings
• Ensure your Compass knowledge is up to date and thorough
• Meet with the school, virtually or in person, to understand their requirements and allay any fears.
• Develop and maintain detailed documentation and processes both internally and externally
• Coordinate Hardware provisioning and delivery according to School dates
• Provide an excellent onboarding experience to all schools
• Ad-Hoc tasks as directed by your manager