IT Tech Specialist

Onsite Bilingual It Technician

Onsite bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems.

Responsibilities

• Support office and retail staff with day-to-day IT issues
• Troubleshoot desktops, laptops, printers, phones, and POS terminals
• Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)
• Install and maintain software, OS updates, and security patches
• Handle SAP user issues (e.g., access, printing, basic errors)
• Troubleshoot POS devices, receipt printers, scanners, and payment terminals
• Ensure network connectivity (wired and wireless) is stable and functional
• Maintain accurate IT asset inventory and documentation
• Support new hire onboarding and terminations (hardware, accounts, access)
• Manage tickets through the helpdesk system and escalate when needed
• Work with vendors for equipment repair or service coordination

Requirements

• Bilingual Korean/English
• 2+ years in IT support, preferably in mixed office/retail environments
• BS or BA degree in computer science, or a related field is desired.
• Hands-on experience with SAP and POS troubleshooting (Not a requirement)
• Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking
• Familiar with remote support tools, imaging software, and ticketing systems
• Able to lift/move equipment (up to 50 lbs)
• Strong customer service and communication skills
• Ability to troubleshoot problems, eliminate variables, and get to root cause of issues.
• Available for onsite work at both office and retail location
• CompTIA A+, Network+, or other certifications are a plus