Institutional Banking Client Services Associate

Institutional Banking Client Services Associate

Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted operations team that partners with Institutional Banking and Markets (IB&M) to deliver Transaction Banking solutions to Institutional Banking and Corporate clients. This is a great entry level role into learning about corporate and institutional banking operations, our products and how we can support the queries from this client type. We look for people who are wanting to learn, develop and contribute to an outstanding customer experience.

As an Associate in IBCS, you will be a first point of contact for our clients to manage their Transaction Banking queries and needs. This is done by answering calls, emails and enquires raised via our Customer Portals, to make sure our clients get support needed across a full suite of Transaction Banking products including; Corporate Cards, Transactional Accounts, Payments, Merchant Services and CommBiz.

Our key focus is to serve our Institutional Banking (IB) Clients from the early implementation and on-boarding stage of their life cycle to the in-life servicing support and enhancement of their CBA experience. Throughout this lifecycle the team build strong and meaningful relationships by getting to know the clients, their needs, industry, and long-term strategies.

Reporting to the Team Lead, this Associate role contributes to the team success through leveraging strong knowledge and understanding of transactional banking solutions as a key point of reference for complex client solutions and escalations.

The key strengths we are seeking:

• Adaptive and flexible to changing needs of business and clients
• Demonstrable attention to detail and understands how to mitigate risk or control issues
• Demonstrates judgment and problem solving by thinking ahead, anticipating questions and finding alternative solutions
• Communicates what is relevant and important in a clear and concise manner
• Successfully handles multiple tasks, takes initiative to improve own performance,
• Ability to form relationships with external and internal stakeholders and become a trusted partner to the business
• Operate effectively in a dynamic environment with tight deadlines, and can prioritise one's own work to achieve them

We're interested in hearing from people who have:

• Some experience working with Transactional Banking products or services or have transferable card, payment, merchant or transactional accounts skills from working in environments like; Branch, Everyday Banking, Business Banking, Merchants or Direct Banking environment and are looking to expand your career into the Institutional Banking Services team which provides operational support to our most valued clients.
• Demonstrable experience working with Transactional Banking clients or products (such as card services, merchant solutions, or transactional accounts).
• Relevant experience working in Operations or our team members in Branch.

From here, the opportunities are endless. At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values-driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.