Customer Operations Coordinator

Operations Coordinator – Home-in (12-Month Contract)

We're Home-in and we are on a mission to simplify the experience of buying property. While buying property is exciting, it can also be time-consuming, complex and stressful. There's conveyancing, building and pest inspections, making an offer, liaising with your lawyer, lender and real estate agent…. and that's just the beginning! What if all of this could happen in one place and you could be guided through the required steps to purchase your home using an intuitive, easy-to-follow checklist?

Enter Home-in. We provide you with a central hub featuring everything you need to buy a property so that you can purchase with confidence. We are the first of our kind and we are proudly transforming the property purchase experience across Australia.

Where You Fit In?

We're looking for a highly organised and process-oriented Operations Coordinator to join our team. This role is ideal for someone who thrives in complex fast paced environments, enjoys managing workflows, and is passionate about operational excellence. You'll play a key role in ensuring our operation runs smoothly and efficiently, supporting the end-to-end property purchase process.

Key Responsibilities

• Coordinate and execute operational workflows across the property purchase lifecycle, from contract review until settlement.
• Liaise with legal and financial partners to maintain seamless experience across our platform.
• Monitor and action task queues and Inboxes, ensuring accurate resolution and adherence to SLAs.
• Adhere to documentation of business rules, operating procedures, while maintaining quality and compliance standards.
• Identify opportunities for process improvement and contribute to operational excellence and quality.

Skills and Experience

• Proven experience in operations, administration, or process management—ideally in a regulated or high-volume environment.
• Strong organisational and prioritisation skills with the ability to manage multiple concurrent workflows.
• High attention to detail and a methodical approach to problem-solving.
• Comfortable working with systems, data, and cross-functional teams.
• Ability to work independently and proactively in a fast-paced setting.
• Familiarity with conveyancing, or financial processes is a plus.

Why Join Us?

• Enjoy a flexible and dynamic start-up environment
• We nurture a safe space for our people to show up as they are!
• Competitive salary and staff benefits
• Opportunities for professional growth and development
• Access to the best in class benefits that CommBank offers

Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don't worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we're looking for!

Please note: In order to provide support to our customers in WA, this role may require you to work outside Sydney business hours from time to time. The hours of coverage would be 10AM - 6PM where required.