Associate - Institutional Banking Client Services

Institutional Banking Client Services

Do work that matters. Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted operations team that partners with Institutional Banking and Markets (IB&M) to deliver Transaction Banking solutions to Institutional Banking and Corporate clients. This is a great entry level role into Operations or Institutional Banking and learning about corporate and institutional banking operations, our products and how we can support the queries from customers. We look for people with some banking experience who are additionally wanting to learn, develop and contribute to an outstanding customer experience.

Your role.

As an Associate in IBCS, you will be a first point of contact for our clients to manage their Transaction Banking queries and needs. This is done by answering calls, emails and work items, to make sure our clients get support needed across a full suite of Transaction Banking products including but not limited to; Corporate Cards, Corporate Accounts, Transactional Accounts, Payments, and Merchant Services.

Our key focus is to serve our Institutional Banking (IB) Clients and provide ongoing account maintenance to enhance their CBA experience. Throughout this process the team build strong and meaningful relationships by getting to know the clients, their needs, industry, and long-term strategies.

The key strengths we are seeking:

• Adaptive and flexible to changing needs of business and clients
• Demonstrable attention to detail and understands how to mitigate risk or control issues
• Demonstrates judgment and problem solving by thinking ahead, anticipating questions and finding alternative solutions
• Communicates what is relevant and important in a clear and concise manner
• Successfully handles multiple tasks, takes initiative to improve own performance
• Ability to form relationships with external and internal stakeholders and become a trusted partner to the business
• Operate effectively in a dynamic environment with tight deadlines, and can prioritize one's own work to achieve them

We're interested in hearing from people who have some experience working with Transactional Banking products or services or have transferable card, payment, merchant or transactional accounts skills from working in environments like, Branch, Everyday Banking Merchants or Direct Banking environments. Other skills we look for:

• Demonstrable experience working with Transactional Banking clients or products (such as skills learned in Branch Banking roles)
• Relevant experience in Operations, or a processing role focussed on accuracy and prioritisation skills.

From here, the opportunities are endless. At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organization, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.