Medical Supplies Customer Service

Medical Supplies Customer Service

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $15.67 - $22.14 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID: 2026-453375

Employment Type: Full Time

Department: Finance

Hours/Pay Period: 80

Weekly Schedule: Monday - Friday (8:00am - 5:00pm)

Shift: Day

Remote: No

Category: Billing and Scheduling

Job Summary and Responsibilities

As our Billing Rep, you will help our patients and providers streamline the billing and insurance process so they can focus on patient care and financial well-being. Every day you will review and process patient accounts, insurance claims, and payment postings. You will be expected to ensure accurate and timely billing, follow up on denied claims, and maintain patient confidentiality. To be successful in this role, you must have strong attention to detail, knowledge of medical billing and coding, and experience with healthcare insurance.

• Communicate and discuss medical supplies/equipment needs with patients.
• Answer any medical billing questions for patients.
• Research insurance eligibility and coverage/benefits on patients and complete any necessary paperwork and/or submit clinical notes in a timely manner to ensure approval of claims.
• Maneuver billing software to make updates to patient, insurance and inventory records.
• Keep adequate records while adhering to HIPAA guidelines and regulations.
• Professionally communicate with other members of CHI team as well as with internal and external providers.

Job Requirements

Preferred: High School GED General Studies and A minimum of two years medical supplies and/or billing experience, upon hire or High School Graduate General Studies and A minimum of two years medical supplies and/or billing experience, upon hire.

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards page.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.