Account Manager 2, Enterprise Direct Sales - Government And Education Sales

Strategic Account Manager

Responsible for providing strategic account management, new sales acquisition and financial sales leadership for an assigned portfolio of existing and prospective Government and Education customers. Develop and manage overall account strategies for specific named account customers and prospective customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end to end experience expectations of these enterprise customers.

Core responsibilities include: meeting or exceeding monthly sales quota through identification and closing of incremental sales and revenue opportunities; proactively and consistently engaging customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities; renewing customer contracts to protect and grow existing revenue streams; maintaining excellent knowledge of Company’s products/services, pricing practices and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts; initiating and delivering proposed solutions to meet the needs of the assigned customers; maintaining customer satisfaction and serving as the primary escalation point for any customer issues that arise; managing the cultivation, execution and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment; collaborating with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities; positioning and selling Company Business Class services across multiple organizational levels; management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives; and possessing excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.

Employees at all levels are expected to understand our Operating Principles; own the customer experience; know your stuff; win as a team; be an active part of the Net Promoter System; drive results and growth; support a culture of inclusion in how you work and lead; and do what’s right for each other, our customers, investors and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills: Customer Relationships, Direct Selling, Identifying Sales Opportunities, Strategic Objectives, Upselling

Education: Bachelor’s Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience: 7-10 Years